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Customer Service Email Etiquette: 10 Golden Rules You Need to Follow

Email is much like a mirror that reflects the personality and state of mind of the person sending it. Customer service email etiquettes can reveal the values that your business stands for and how well you treat your customers. For decades, email has been a popular channel to support customers. However, like any communication tool,...

30+ Empathy Statements for Customer Service

Customer service gurus and experts are all talking about using empathy statements. But is it really that simple? In the field of customer service, no news is good news. Every day you deal with hundreds of complaints and angry customers who are ready to pounce on you like a cheetah on a gazelle. Amidst such...

Zendesk vs Salesforce Comparison: Which Help Desk Should You Choose?

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand. So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

Help Desk Checklist for Seamless Customer Experience

When you are setting up a new system in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your...

20+ Best Customer Communication Tools for 2025

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful? The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

Top 10 Hiver Alternatives & Competitors for 2024

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...

10 Best Examples of Welcome Email Templates for New Customers

“Welcome Aboard! Your Adventure Starts Here!”

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Omnichannel Retail: Ultimate Guide To Retail in 2025

Here’s a question for you: how are you staying relevant in the 21st century? You might say “social media” or “TikTok.” But while these are excellent platforms to use, they aren’t your only option. Enter omnichannel retailing. Leveraging omnichannel retail allows you to develop a unique understanding of your customers, move seamlessly between sales channels,...

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